FAQ
How can I contact TinyFisher?
You can reach us at info@tinyfisher.com and our dedicated customer service team is available to assist you with any questions or concerns.
Do you deliver worldwide?
Yes, we offer worldwide shipping to make the TinyFisher experience accessible to all enthusiasts.
Order changes and cancellations
To ensure speedy order processing, all change or cancellation requests must be submitted within 12 hours of placing your order. Requests beyond this time frame will unfortunately not be honored. If necessary, you can initiate a return for a full refund.
What payment methods does TinyFisher accept?
We accept all major credit cards including VISA, Mastercard and AMEX to ensure a smooth and secure payment process.
When will I receive my order?
You can expect your order to be processed within 24 hours of purchase. We ship orders on weekdays, but please note that weekends are excluded. Shipping times depend on the shipping method you choose and your country of residence. Due to high demand, some orders may take longer than 1 week to reach you.
Didn't receive your order?
If you have not received your order, please feel free to contact our support team at info@tinyfisher.com for quick assistance.
Customs and taxes clarified
For customers in the EU, our implementation of the IOSS system ensures that we process and remit VAT for orders shipped to EU countries, minimizing problems with customs. For customers in the United States, Canada and Australia, customs clearance is usually smooth and without additional import taxes or duties. In other countries, local customs may impose fees upon arrival, which you will be responsible for paying yourself.
Simple return process
To initiate a return, please contact us at info@tinyfisher.com .
Defective, faulty or damaged items
If you have received defective, incorrect or damaged items, please contact us immediately with your order number and relevant photos. We will endeavor to resolve such cases quickly.
Refund process
Refunds will be credited to your original method of payment. For credit or debit card payments, expect your refund within 7-10 business days of receiving your returned item or cancellation request. Please contact your card issuing bank to determine when the credit will be posted to your account. If there are any delays, please contact your bank or credit card company.